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Location：HOME > SERVICES > Ordering Guideline
Placement of Oders
Return of Goods
In order to provide services for distributors, Grand Sun offers a variety of way to order goods such as "on-site ordering", "fax ordering...etc. for their convenience. The calculation of reward will be based on the ordering records in Grand Sun's files.
I、Distribution Centers
LOCATION TIME ORDERING & DELIVERING PAYMENT
HEAD OFFICE
13F, No. 110, Fusing Rd., Taoyuan City, Taoyuan County, 330, Taiwan (R.O.C.)
TEL ：(886) 3-332-0085
FAX ：(886) 3-336-3193		 Mon.~ Fri.
9:00am
to
6:00pm		 On-site ordering/Picking up goods on the day Fax ordering/Shipping the next day (Except holidays and to remote areas) A. Pick up goods at the company -in person
1. Cash
2. Credit card
B. Fax ordering: wired or joint bank deposit
1. Bank :
Taiwan Cooperative Bank, Zhewen Branch Account: 1092717911747 Account Type: Current deposit Title: Grand Sun Enterprise Co., Ltd.
2. Bank :
Cathay United Bank, Dasing Branch Account: 1092717911747 Account Type: Current deposit Title: Grand Sun Enterprise Co., Ltd.
3. Bank :
Chunghwa postal remittance account no. 19541344 Cashing post office: Taoyuan post office Title: Grand Sun Enterprise Co., Ltd.
TAIPEI
5F, No.74, Sec. 1, Zhonghua Rd., Wanhua Dist., Taipei City 108, Taiwan (R.O.C.)
TEL ：(886) 2-2331-1566
FAX ：(886) 2-2375-6197		 Mon.~ Fri.
9:00am
to
6:00pm		 On-site ordering/Picking up goods on the day
TAICHUNG
11F., No.839, Sec. 4, Taiwan Blvd., Xitun Dist., Taichung City 407, Taiwan (R.O.C.)
TEL ：(886) 4-2358-6601
FAX ：(886) 4-2358-2770		 Mon.~ Fri.
9:00am
to
6:00pm		 On-site ordering/Picking up goods on the day
KAOHSIUNG
3F., No.675, Mingcheng 3rd Rd., Gushan Dist., Kaohsiung City 804, Taiwan (R.O.C.)
TEL ：(886) 7-559-7373
FAX ：(886) 7-559-7575		 Mon.~ Fri.
9:00am
to
6:00pm		 On-site ordering/Picking up goods on the day
THAILAND
230 CS Tower, 14F/O Ratchadapisek Road, Huaikwang Bangkok 10320 Thailand
TEL ：662-6929326
FAX ：662-6929326		 Mon.~ Fri.
9:00am
to
6:00pm		 On-site ordering/Picking up goods on the day A. Pick up goods at the company -in person
1. Cash
2. Credit card
SINGAPORE
No.12, Harper Road, Mezzanine Floor, Sulisam Building, Singapore 369677
TEL ：(65) 632-33207
FAX ：(65) 632-33107		 Mon.~ Fri.
10:00am
to
9:00pm		 On-site ordering/Picking up goods on the day A. Pick up goods at the company -in person
1. Cash
2. Credit card
HONG KONG
Room 1201, 12/F, Eastern Commercial Centre, No 395-399 Hennessy Road, Wanchai, Hong Kong.( MTR B Exit )
TEL ：(852) 2295-6498
FAX ：(852) 2295-6438		 Mon.~ Fri.
10:00am
to
9:00pm		 On-site ordering/Picking up goods on the day A. Pick up goods at the company -in person
1. Cash
2. Credit card
CANADA
Unit 168-4351, No.3 Road, Richmond, B.C. V6X 3A7 Canada
TEL ：(1) 778-297-6006
FAX ：(1) 778-297-6008 		Mon.~ Fri.
10:00am
to
6:00pm		 On-site ordering/Picking up goods on the day A. Pick up goods at the company -in person
1. Cash
2. Credit card
MALAYSIA
B-5-2A, Level 5, Block B, PJ8 East Wing No.23 Jalan Barat, Seksyen 8, 46050 Petaling Jaya Selangor
TEL ：(603) 7960-7322
FAX ：(603) 7960-7323		 Mon.~ Fri.
10:00am
to
9:00pm		 On-site ordering/Picking up goods on the day A. Pick up goods at the company -in person
1. Cash
2. Credit card
SHANGHAI
No.368, Xuanqiu Road, Sanzao Industrial Park, Xuanqiao Town, Pudong New Area, Shanghai
TEL ：(86) 21-6190-1399
FAX ：(86) 21-6190-1398		 Mon.~ Fri.
10:00am
to
6:00pm		 On-site ordering/Picking up goods on the day A. Pick up goods at the company -in person
1. Cash
2. Credit card
II、THINGS TO NOTES
   1. Fax the copy of remittance slip and purchase order to any of the respective branches and follow-up with telephone
       confirmation.
   2. After Grand Sun confirms the payment, please bring the copy of remittance slip and purchase order to the above
       distribution centers to pick up goods.
   3. On the purchase order, please fill in name, ID number, quantity and amount of goods for the convenience of goods
       distribution and reward calculation.
   4. Free delivery for Single purchase above 4,400 PV (within Singapore only).
   5. If some goods are out of stock, then the purchase order can be kept or cancelled. If the distributor wants to keep
       the order, the goods will be delivered to him/her when goods arrive, and PV will be included in the month assigned
       by him/her. If the order is to be cancelled, the refund can be collected at the office.
III、RECEIPT OF GOODS
When the carrier sends the products, please check at point of delivery to ensure completeness of products and packages. Please take note of the following:
   1. Upon receiving goods, please check the contents of "receipt" in the delivery note and actual delivery. If there is any
       difference or discrepancy, please do not accept goods and contact the company .
   2. Before checking goods, please examine the box. If there is any damage or if the seal has been broken , you can ask
       to check the goods inside the box on the spot. If the quantity of the goods and that on the invoice is different, you
       should reject the goods and contact the company immediately.
   3. If the product you order is out of stock, then the item that is out of stock and its corresponding amount will be listed
       on the delivery list inside the box.
   4. If the amount or item of goods is not correct, please inform the company within 3 days of receipt. This right is
       forfeited after 3 days.
   5. Grand Sun will have quality guarantee on the goods except for defects caused by natural disaster, accident and
       human factor and where the safety defects cannot be expected reasonably based on the current technology capability.
四、HANDLING OF DEFECTIVE PRODUCT
We will handle defective products according to the rules for general home appliance. Upon receipt of goods, if the distributor finds a defect in the product under Grand Sun's obligation, he/she should inform the company to exchange the goods within 3 days. If the placement and storage of the products are not done in accordance to instructions by manufacturer: the defect resolution will be based on the terms as specified on the guarantee card.